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FAQ
We Create Wall Art that Make You Happier
What sizes are Magtus?
Size
Print Thickness
Weight
Float Mount Thickness
Avaliable Sizes on our website
10x10 cm
≈ 4x4 inch
1.1mm
≈ 0.04 inch
29g
≈ 0.06lb
10 mm
≈ 0.39 inch
20x20 cm
≈ 8x8 inch
1.1mm
≈ 0.04 inch
110g
≈ 0.24lb
15 mm
≈ 0.59 inch
28x28 cm
≈ 11x11 inch
1.1mm
≈ 0.04 inch
219g
≈ 0.48lb
15 mm
≈ 0.59 inch
Please contact our customer service for below size
15x20 cm
≈ 6x8 inch
1.1mm
≈ 0.04 inch
84g
≈ 0.19lb
15 mm
≈ 0.59 inch
20x30 cm
≈ 8x12 inch
1.1mm
≈ 0.04 inch
165g
≈ 0.36lb
15 mm
≈ 0.59 inch
What is Magtus mounting system?
It is a special designed magnetic mount with 3M command strip that you can stick, snap and align. No tools needed. You will definitely love our way of mounting and the amazing floating effect!
Is the mounting system included in the price?
Yes. Each print comes with one FREE mounting system.
What surfaces do Magtus mount stick?
Apply the mount to a clean, smooth, dry surface including painted wall, varnished wood, glass, tile and metal when indoor temperature at 15-28˚C or 59-82˚F and humidity <65%.
Many customers stick them on their wallpaper, however, we are not able to evaluate your specific wallpaper.
Do NOT recommend on textured wall, brick, rough or non-stick surface.
How to mount?
1. Remove the black liner from the mount
2. Stick the mount to the wall
3. Press it firmly for 30 seconds
4. Snap the print on the mount
How to remove?
1. Pull out the print
2. Gently hold the mount in place
3. Stretch the command strip slowly against the wall for at least 30cm to release
4. Never pull the command strip towards you! Always pull straight down or risk damaging the wall
Is your mounting system reusable?
As long as you replace a new 3M command strip, the mount is reusable.
Is your mounting system reusable?
In general, the higher the resolution, the better the prints.
Size
Suggested Resolution
10x10 cm
≈ 4x4 inch
500x500 pixels
20x20 cm
≈ 8x8 inch
800x800 pixels
28x28 cm
≈ 11x11 inch
1200x1200 pixels
15x20 cm
≈ 6x8 inch
600x800 pixels
20x30 cm
≈ 8x12 inch
800x1200 pixels
What is color correction?
This is a FREE service. We can adjust each image for density, color, contrast, and saturation for the best prints possible from your images.
If you want the service, please click the box of color correct my images when you check out.
Can I use photos from my Facebook or Instagram?
Absolutely! Select "Choose from online service" when adding your photos
How long is the shipment?
Ship out in 3 business days after order confirmed. About 7-14 days for delivery.
What is the shipping cost?
FREE shipping if order at USD79 or over; Standard shipping is USD20
How long after placing an order can I cancel it?
An order can only be cancelled within 24 hours of placing it.
What is Magtus refund policy?
We accept refund on below cases only if you:
1. Do not receive your photo prints;
2. Damage of photo prints due to transportation;
3. Receive wrong prints that not the photos you uploaded
What countries do you ship to?
USA, Canada, France, UK, Germany, Spain, Netherland, Australia, Japan, Taiwan, Hong Kong, Macau, Singapore
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